Terms & Conditions

1. Us (the Operator):
   1. Business name: Ing. Barbora Kováčová
   2. Registered address: Obrancov mieru 363/14, 015 01 Rajec, Slovakia
   3. Company ID (IČO): 56712553
   4. Tax ID (DIČ): 1125804581 (not VAT-registered)
   5. Registration: Registered in the Trade Licensing Register of the Žilina District Office, trade register no. 580-82087
   6. Gym address: Pernikárska 18/8, 010 01 Žilina, Slovakia
   7. Email: solospacegym@gmail.com
   8. Phone: +421 948 462 676 / +421 948 360 693
   9. Website: solospacegym.sk

   (we'll call ourselves "we", "us" or "the Operator" from here on).

2. You (the Customer): Any adult (18+) who books and pays for gym access through our online booking system.

   (we'll call you "you" or "the Customer").

3. soloSpace GYM: Our private, fully automated, staff-free workout space at Pernikárska 18/8, 010 01 Žilina.

   (we'll call it "the Gym").

4. Booking system (GYMIFY): The software platform and mobile app run by GYMIFY & Co, s. r. o., which handles registration, bookings, payments and access permissions.
5. Payment gateway (Comgate): The secure payment system run by Comgate, a.s.
6. Time slot: A 70-minute booking window during which you — and anyone you bring along — get exclusive, private use of the gym.
7. House Rules: A separate document covering hygiene, safety and behaviour on-site, which forms an integral part of these Terms.

1. You enter into a contract with us remotely, through the booking system on www.solospacegym.sk (the GYMIFY app).
2. How booking works:
   1. Pick a date and time slot.
   2. Choose your pricing tier (1–2 people or 3–4 people).
   3. Fill in your contact details and confirm you've read and accept these Terms, the House Rules and our Privacy Policy (GDPR).
   4. Pay online through the built-in payment gateway.
3. When it's confirmed: Your booking is locked in the moment payment clears. Once it's authorised, you'll get a confirmation by email and/or in the Gymify app, along with your access code (PIN or QR code).

1. All prices shown in the booking system and on www.solospacegym.sk are final (we're not VAT-registered).
2. Pricing tiers & what's included:
   1. 1 – 2 person tier: Up to 2 people at a time.
   2. 3 – 4 person tier: Up to 4 people at a time.
   3. Starter package (with personal assistance): A discounted first-timer option that includes us being there in person when you arrive. You'll get a hands-on walkthrough of how the self-service system works, a demo of the machines and equipment, a tour of the space, and time for your questions.
   4. One-on-one personal training: Booking the space plus expert coaching from a qualified personal trainer (that's us) — instruction, hands-on guidance on proper form, and a training plan built for you. Heads up: for safety reasons, your first session (the intro meeting) is mostly about getting to know you — a chat about your health history, a movement assessment, and setting your training goals. That counts as us fully delivering the paid service.

      You need to be upfront and honest with your trainer about your current health, any injuries and physical limitations.

3. Paying online via Comgate, a.s.: For your convenience, we offer secure online payments through Comgate, a.s. (Gočárova třída 1754/48b, 500 02 Hradec Králové, Czech Republic, email: platby-podpora@comgate.cz, tel: +420 228 224 267).
   1. Card payment: Enter your card details (VISA, MasterCard) and it's processed instantly. More info: help.comgate.cz.
   2. Bank transfer (instant payment buttons): A fast, secure transfer straight from your online banking with selected banks. More info: help.comgate.cz.

1. Self-service entry: Getting into the gym is fully self-service. Your access code activates right when your slot starts — just scan the QR code at the reader by the door.
2. Stick to your time: Your slot is 70 minutes, and that covers everything — arriving, changing, working out, cleaning up and heading out. You need to leave by the time your booking ends.
3. Exit anytime, no power needed: The door has a standard mechanical handle on the inside, so you can open it and leave whenever you want, even during a power cut.
4. Capacity & no letting strangers in: The space holds 4 people, max. Don't bring more people than your tier covers, and don't share your access code with anyone else.
5. Night hours (10pm – 6am): You're welcome to train at night, just keep it quiet — no dropping weights, no loud music.

1. Cancelling your booking (automatic refund):
   1. You can cancel anytime yourself, through your GYMIFY account or the link in your confirmation email.
   2. More than 24 hours before your slot: Free cancellation. Comgate automatically refunds the full amount (100%) back to the card or account you paid with. How long it takes depends on your bank (usually 1–3 business days).
   3. Less than 24 hours before your slot: The system won't let you cancel anymore. Your booking is forfeited and it's non-refundable (a 100% cancellation fee applies).
2. Rescheduling:
   1. You can't move your own booking in the system.
   2. Only we can reschedule it, and only if you ask us to (by phone or email, at least 24 hours before your original slot) — subject to availability.
3. No-shows: If you don't show up for your slot and didn't cancel in time, you lose the full amount — no refund, no replacement session.
4. If we have to cancel: We can cancel your booking if something unexpected makes the space unsafe (power outage, water damage, other emergency). If that happens, we'll let you know right away and refund 100% through Comgate, or — if you'd rather — offer you a priority rebooking instead.

1. Under § 19(1)(l) of Slovak Act No. 108/2024 Coll. on Consumer Protection, you do NOT have the standard 14-day, no-questions-asked right to cancel a distance contract, because this contract is for:

   "services related to leisure activities, where the seller commits to providing those services at a specific agreed time or within a specific agreed period."

2. Booking a specific time slot at the gym falls under this legal exception, so cancelling or rescheduling is governed solely by Article V of these Terms.

1. You're responsible for you: Everyone who uses the gym does so entirely at their own risk. By booking, you're confirming that you — and anyone training with you — are fit enough for physical exercise. We're not liable for injuries caused by overexertion or improper use of the equipment.
2. Your belongings: We're not responsible for lost or stolen personal items. Use the lockers in the changing room to store your clothes and shoes.
3. Fines for breaking the rules: If you breach these Terms or the House Rules, we're entitled to charge you a fine:
   1. €25 for every extra person who gets in without being covered by your paid tier, or for sharing your access code with someone else,
   2. €50 for smoking (including e-cigarettes/iQOS), drinking alcohol or using drugs, disturbing the peace at night (10pm – 6am), or leaving the space so dirty it needs special cleaning,
   3. €100 for using the space for anything other than exercise (sleeping over, sexual activity, or anything illegal).
4. Collecting fines: Fines are due within 7 days. Charging a fine doesn't affect our right to claim full damages on top of it.

1. If a service wasn't properly delivered because of something on our end (say, a broken door lock or an access code that doesn't work), you're entitled to a free replacement session of equal value or a refund.
2. Please report any technical issue right away by calling our emergency line: +421 948 462 676, then follow up by email at solospacegym@gmail.com.
3. We handle complaints promptly, and in more complex cases within 30 days at the latest.

1. If you're not happy with how we handled a complaint, you have the right to start alternative dispute resolution proceedings under Act No. 391/2015 Coll.
2. The relevant authority for alternative dispute resolution is the Slovak Trade Inspection (SOI) – Žilina Region Inspectorate, Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1, web: www.soi.sk.
3. You can also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
4. Hygiene and public health matters are overseen by the Regional Public Health Authority in Žilina (RÚVZ Žilina).
5. Compliance with trade licensing rules is overseen by the Žilina District Office, Trade Licensing Department.

1. We handle your personal data in line with GDPR and Slovak Act No. 18/2018 Coll. on the protection of personal data.
2. The gym is monitored 24/7 by CCTV (except for the changing room and bathroom) to protect our property and keep everyone safe.
3. The details of how we process your data live in a separate document — our "Privacy Policy (GDPR)" — published on our website.

1. These Terms take effect the moment they're published on www.solospacegym.sk.
2. We can update these Terms at any time. Whichever version was live when you made your booking is the one that applies.
3. Anything not covered here is governed by Slovak law, in particular the Civil Code and the Consumer Protection Act.
4. This document takes effect on 17 September 2026.

Žilina, 17 September 2026

Ing. Barbora Kováčová
Gym Operator